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As a Police Communications Operator (PCO) for the Pennsylvania State Police, Troop N, Stroudsburg you will: Receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues. Question callers to gather details, determine response requirements, and assign relative priorities of incidents. Dispatch and relay incident information to responding Troopers. Contact municipal police, fire, ambulance, towing, PennDOT, etc., to provide incident details and request assistance and response. Utilize CLEAN, JNET, and PFAD to access, research, and maintain records. Establish and maintain incident information in electronic record management systems. Communicate with Troopers and other PCOs regarding active incidents or concerns.
Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems;OR
Two years of experience using computer systems for entering, updating, and retrieving information;OR