• Commonwealth of Pennsylvania
  • $95,520.00 -67,720.00/year*
  • Harrisburg, PA
  • Telecommunication/Wireless/Cable
  • Full-Time
  • 1613 N 7th St

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Parole Communications Operator



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Parole Communications Operator









Salary







$40,518.00 - $61,048.00 Annually











Location







Dauphin County, PA















Job Type







Civil Service Permanent Full-Time











Department







Board of Probation & Parole















Job Number







CS-20190###-####1























Closing







3/25/2019 11:59 PM Eastern











Job Code







46021











Position Number







00101890, 00201900, 00253654, 00274372, 50522650











Bargaining Unit







A1











Pay Group







ST05











Bureau/Division Code







00254150











Bureau/Division







PP Cmncs Ctr Div











Worksite Address







1101 South Front Street











City







Harrisburg











Zip Code







17104











Contact Name







Diane M. Cline











Contact Phone







717-###-####











Contact Email







...@pa.gov













+ Description



+ Benefits



+ Questions













THE POSITION





The Pennsylvania Board of Probation and Parole, Harrisburg, is seeking highly motivated Parole Communication Operators to join our Communication Center Division.



Come get your foot in the door of the Pennsylvania Board of Probation and Parole by applying for this great opportunity!



Work hours for this position will be discussed at the time of interview. This is a 24/7 operations unit, and shifts/days off vary.



This is a 40 hour a week position.



There will be multiple positions filled using this vacancy announcement.

This position is eligible for retirement benefits at age 60 or 65.



This position is subject to promotion provisions of a collective bargaining agreement or memorandum of understanding.





IMPORTANT: YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS AND RECEIVE A SCORE. YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY. ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID.





+ Full-time employment









DESCRIPTION OF WORK





As a Parole Communications Operator, your duties will include:



Monitor the Board's radio frequency on the Pennsylvania (PA) statewide radio network (PA-STARNet) and provide assistance to parole supervision staff as requested.



Enter wanted person entries into National Crime Information Center (NCIC) when alerted by Community Correction Center/Community Contract Facility staff. This occurs when parolees have failed to arrive, left the program without permission, or failed to return to the program as scheduled. Cancel such entries when absconders are apprehended, or return to the program. Additionally, you will make entries at the request of field staff or other Bureaus within the Agency.



Monitor the Pennsylvania State Police (PSP) Commonwealth Law Enforcement Assistance Network (CLEAN) and NCIC computer systems. Receive and interpret CLEAN/NCIC messages, communicating with the transmitting agency as necessary. Respond to 'hits' received from nationwide law enforcement at the local, state, and federal level regarding the location and/or apprehension of probation and parole violators. Assist in ascertaining such offenders' identity by reviewing the electronic case records of offenders to ensure that the offender in question is under the Board's jurisdiction, the nature of the offense, the status of the offender's parole/probation, to determine which parole supervision staff is to be notified, and that the offender is properly detained. Electronically communicate with parole supervision staff regarding apprehended absconders or arrested violators.



Obtain criminal history record information from CLEAN/NCIC in response to requests from Board employees.



Review Justice Network (J-Net) notifications on offenders arrested on new criminal charges, PA Department of Transportation address changes, protection from abuse orders, death notifications, court case dispositions, and warrants issued by other jurisdictions. Verify information and forwards to parole supervision staff for proper action.



Verify the supervision status of arrested probationers and parolees for law enforcement agencies and validity of outstanding absconder warrants. Issue detainers to ensure the detention of absconders or arrested probationers/parolees pending appropriate supervision staff intervention or Board action. Electronically provide Board detainers to police departments or other criminal justice agencies to facilitate the lodging of absconders or arrested violators in correctional facilities pending further investigation by parole supervision staff. Forward all information regarding any arrest to the assigned parole supervision staff for follow-up investigation and hearing preparation.



When an absconder or arrested probationer/parolee is located outside of the Commonwealth, the operator will issue an interstate detainer to ensure the detention of the absconder/violator until positive identification can be made. Transmit information regarding the detention via e-mail to the appropriate district and to the Division of Interstate Services for further action/follow-up.



Maintain oversight of the Board's electronic monitoring computer for alerts and violation notices. Contact offenders by telephone when electronic monitoring violations occur in an attempt to verify that the offender is at the approved residence. When verification does not occur, contacts the assigned parole supervision staff. Assesses offender's notification level to determine the need to call out parole supervision staff. Communicates all electronic monitoring activity to assigned parole supervision staff.



Answer the Board's 1-800 number and responds to inquiries and requests received and assesses emergency level of the call. Communicates high-level emergencies immediately to the assigned parole supervision staff for response. Electronically notifies parole supervision staff of non-emergency situations and notifies the caller to contact the assigned agent.



Notify the appropriate Deputy Executive Director and the appropriate Regional Director on major incidents involving law enforcement or parole supervision staff to provide incident details, action taken and/or directions issued.



Maintain an accurate automated log of events throughout the duty shift concerning CLEAN/NCIC, radio frequency and GPS alerts, and telephone answering service activities and assures compliance with Board policy and procedures.



Relocate to the alternate work site to ensure that 24/7 communications continue when the primary location is deemed uninhabitable. Participates in yearly drills to ensure continuity of operations.



Schedules and attends required training each fiscal year.





REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY





Qualifications:



+ Must meetPA residency requirement

+ Minimum Experience and Training Requirements -Two years of clerical experience; OR an equivalent combination of experience and training.

+ Condition of Employment- All employees must obtain CLEAN and JNET certification within three months of employment and maintain these certifications for the duration of employment in this job.

+ Must be able to perform essential job functions











Veterans:Pennsylvania law (51 Pa. C.S. ?7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more aboutemployment preferences for veterans, visit our website atwww.employment.pa.gov, or contact us ...@pa.gov.







EXAMINATION INFORMATION









+ Score valid for this specific posting only

+ Score based on information reported on application and supplemental questions

+ Provide complete and accurate information or:



+ score may be lower than deserved

+ application processing may be delayed

+ disqualification may result









+ Email notice of test results provided











Further information on testing, assistance for persons with disabilities, veterans' preference, and other items can be obtained from:

Harrisburg: 2nd Level, Strawberry Sq. Complex, 320 Market St., P.O. Box 569, Hbg., 17108-0569; Telephone (717) ###-####

Philadelphia: 110 North 8th St., Suite 503, Phila., 19107; Telephone (215) ###-####

Pittsburgh: 411 Seventh Ave., Room 410, Pgh., 15219; Telephone (412) ###-####

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals)

Internet: Info/Pages/default.aspx

















Health & Wellness

We offer a comprehensive benefits package, including health coverage, vision, dental, and wellness programs.*



Work/Life Balance

We understand that there is more to life than work - and we want you to enjoy it!

We offer paid vacation days, paid sick days, military leave, as well as paid time off for most major U.S. holidays. Alternate work schedules and telecommuting arrangements are available for certain positions.



Career Development

We want to help you grow and see your goals become a reality! Supervisors and human resource staff are available to help employees create a plan to develop skills for their current jobs or prepare for the next step in their careers. Employees can easily transfer between positions or agencies to expand knowledge and pursue new challenges while retaining leave and benefits. Additionally, there are a variety of programs available to help get you where you need to be.



Other Rewards

Commonwealth employees enjoy many other rewards, including opportunities for recognition, workplace charitable giving, and even special employee-only discounts.



For more information about benefits, health and wellness, work-life balance, career development, and other rewards go towww.employment.pa.govand click on the benefits box.



*Eligibility rules apply.

















01



Do you possess two years of clerical experience?



+ Yes



+ No











02



CS-MET 1 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.











03



Do you possess any college education?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. You must attach your transcript(s) prior to the submission of your application by using the \"Attachments\" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.





+ Yes



+ No











04



CS-INSTRUCTIONS - You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You may attach a resume, but youmustalso complete the applicationandanswer the supplemental questions.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.



Read each work behavior carefully. Determine and select which \"Level of Performance\" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The \"Level of Performance\" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.



If you have read and understand these instructions, please click on the \"Yes\" button and proceed to the exam questions.





+ Yes











05



WORK BEHAVIOR 1 - RECEIVE AND RESPOND TO COMMUNICATIONS

Receive and respond to inquiries and requests via telephone calls from field staff, offenders, family members, crime victims, the public, and law enforcement agencies to determine the nature of the call (emergency or non-emergency); if troubleshooting is required; and/or when and how to relay pertinent information to staff in accordance with established procedure. Receive, prioritize, and determine appropriate responses to incoming communications including urgent or emergency messages; relay messages and other communications to parole supervision staff; and evaluate alert data concerning potential violations by offenders subject to electronic monitoring and initiate appropriate actions, all in accordance with Board procedures.

Levels of Performance

Select the \"Level of Performance\" which best describes your claim.



+ A. I have experience receiving inquiries and determining appropriate responses to incoming communications from various individuals within and outside my organization, in order to distinguish between emergency or non-emergency situations; if troubleshooting is required; when and how to relay pertinent information to staff or others; AND initiate appropriate actions; all in accordance with procedures.



+ B. I have experience receiving inquiries from various individuals within or outside my organization, in order to determine if troubleshooting is required; OR when and how to relay pertinent information to staff or others; both in accordance with procedures.



+ C. I have completed college coursework related to this work behavior such as organization communication, speech communication, etc.



+ D. I have NO experience or training related to this work behavior.











06



WORK BEHAVIOR 1 - RECEIVE AND RESPOND TO COMMUNICATIONS (continued)

In the text box below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 1. Please be sure your response addresses the four items listed below. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer where you gained this experience

2. Your experience receiving inquiries/determining appropriate responses from various individuals within/outside your organization

3. Your experience distinguishing situations, troubleshooting, relaying information, or initiating actions

4. Your specific duties and responsibilities











07



CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.



+ College/University

+ Course Title

+ Credits/Clock Hours



















08



WORK BEHAVIOR 2 - OFFICE EQUIPMENT

Operate and monitor the two-way radio system; applications on personal computers; and other terminals, telephones, and facsimile machines in order to provide assistance to parole supervision staff as requested.

Levels of Performance

Select the \"Level of Performance\" which best describes your claim.





+ A. I have experience operating or monitoring a two-way radio system; various applications on personal computers; AND other terminals, telephones, or facsimile machines, in order to provide assistance to staff as requested.



+ B. I have experience operating or monitoring a two-way radio system; various applications on personal computers; OR other terminals, telephones, or facsimile machines, in order to provide assistance to staff as requested.



+ C. I have completed college coursework related to this work behavior such as office management, introduction to computer info systems, etc.



+ D. I have NO experience or training related to this work behavior.











09



WORK BEHAVIOR 2 - OFFICE EQUIPMENT (continued)

In the text box below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 2. Please be sure your response addresses the three items listed below. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer where you gained this experience

2. Your experience operating/monitoring two-way radio, computer applications, office equipment, etc.

3. Your specific duties and responsibilities











10



CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.



+ College/University

+ Course Title

+ Credits/Clock Hours



















11



WORK BEHAVIOR 3 - DATA VERIFICATION AND VALIDITY

Review the electronic case records of offenders to assist in: ascertaining offenders' identity to ensure that they are under the Board's jurisdiction; the nature of the offense; the status of the offender's parole/probation; determining which parole supervision staff is to be notified; and proper detention of the offender. Verify the supervision status of arrested probationers and parolees for law enforcement agencies and validity of outstanding absconder warrants.

Levels of Performance

Select the \"Level of Performance\" which best describes your claim.



+ A. I have experience reviewing electronic records to determine if an individual's information is in the correct system; the nature of the information; their status, if applicable; which staff may need the information or to be notified of it; AND verifying all information is correct and still valid.



+ B. I have experience reviewing electronic records to assist someone else regarding an individual's information in the system; OR I have experience verifying all information is correct and still valid in our systems.



+ C. I have completed college coursework related to this work behavior such as data analysis and verification, electronic data processing, etc.



+ D. I have NO experience or training related to this work behavior.











12



WORK BEHAVIOR 3 - DATA VERIFICATION AND VALIDITY (continued)

In the text box below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 3. Please be sure your response addresses the four items listed below. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer where you gained this experience

2. Your experience reviewing electronic records to ensure in right system, status, etc.

3. Your experience verifying information is correct and valid

4. Your specific duties and responsibilities











13



CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.



+ College/University

+ Course Title

+ Credits/Clock Hours

















Required Question

















Agency



Commonwealth of Pennsylvania











Address



613 North StreetHarrisburg, Pennsylvania, 17120











Website




Associated topics: answer, call, call center, client service, customer service, guest, support specialist, telephone, telephone activation specialist, trouble resolution

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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