Job DescriptionTitle: Program ManagerLocation: Pittsburgh, PA 15112Job Summary & Essential FunctionsServe as main customer contact and liaison between company and assigned customers. Manage customer relationships and coordinate all customer support activities. Provide detailed, accurate and timely information to customers regarding their inquiries relating to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible; track customer complaints/returns and ensure timely and proper corrective action is takenDevelop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of the company Analyze margins monthly and provide feedback to materials and operations to increase margins; follow-up on variances to ensure timely resolution Maintain and communicate performance metrics both internally and to assigned customersMonitor and manage performance to agreed upon metrics and develop action plans when required to improve performanceReview production and material status with departments; assist in the effort to secure contracts bidding and negotiating and expedite/change priorities as requiredReceive and review customer requirements, generate sales orders and distribute requirements to all departments as neededOversee all incoming and outgoing correspondence, both verbal and written, with the customer read, respond to, and distribute as necessaryProvide day-to-day leadership, coordination, and direction for the management of contracts with customersServe as liaison, including facilitation of conference calls, among engineering, quality, production departments and the customerLead the effort to capture follow-on business with assigned, existing customersParticipate in bid reviews, proposal writing, negotiations, facility visits and other activities which result in the capture of new businessEnter and maintain customer order information in MRP or Order Entry system as necessaryCoordinate with accounting to review and collect past-due invoicesAdhere to General Requirement of Team Members Knowledge, Skills, & AbilitiesSkills in inventory management techniques (kanban, bonding, safety stock, etc.)Knowledge of cost and pricing data submissionKnowledge of commercial contracting legal requirements Intermediate level in MS Office applications (Word, Excel, PowerPoint, and Outlook). Ability to think strategically to conceptualize business requirements in a proactive manner Ability to work with a high level of accuracy and attention to detail to produce quality resultsStrong planning and organizational skills including the ability to initiate, prioritize, and allocate resources Ability to effectively communicate in all forms with others inside and outside the organizationAbility to negotiate and manage conflict tactfully and professionally Strong decision-making skills; utilizing sound judgement and thorough processes Ability to problem solve issues involving multiple variables and limited standardizationAbility to be creative and innovative with approaches to solutions and solving complex problemsAbility to multitask efficiently and adapt within a rapidly changing environmentAbility to communicate with customers projecting the company image to attract businessAbilities listed in General Requirements for Team Members Required Experience & Education Bachelor's degree in related field Minimum 2 years of relevant job experience Project management including planning, budgeting, and allocation of resourcesPrevious experience in managing customer relationships Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.